Robot Using Computer Mouse

Computers Can’t Coach: Why Humans Will Always Be Critical to Sales Coaching

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Artificial intelligence has ingrained itself so much in our daily lives.  Today,…

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quality assurance person listening to calls at their laptop

Measuring Call Quality: Live Monitoring Vs Post-Call Coaching

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Evaluating customer interaction quality is important for any contact center or sales…

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Two saleswomen reviewing a GROW coaching plan together

Coaching for Performance: Effective Models for Sales Teams

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Coaching is the most effective tool for managers to improve sales performance.…

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A sales executive whiteboarding his new initiatives and priorities

10 Things Every Sales Leader Needs To Focus On In 2020

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As we head into a new fiscal year, revenue leaders often focus…

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Two AEs reviewing calls together

Create a Winning Coaching Culture: 3 Ways to Get Account Executives Invested in Coaching

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Many sales leaders have shared the same concern: how will my senior…

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Manager and sales rep reviewing a call together at a desk

Why You Should Hire for Coachability in Customer-Facing Roles

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Why is coachability so important when you hire? Because it changes everything…

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A group web conference between a prospective account and a sales person

Every Type of Sales Conversation You Need to Know

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No two organizations have the same sales cycle, which means the types…

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A product executive playing a sales call for his team to hear what customers are asking for

Prevent Paraphrasing: 4 Reasons to Start Sharing Calls Today

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You just got off a call with a newly implemented customer account……

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15 Innovative Call Libraries to Build Out Today

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Call libraries are a versatile way to preserve your organization’s best calls.…

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Sales representatives working with company mentors to help develop and improve their skills

Highly Successful Organizations Schedule “Me Time” for Professional Development

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When your business measures the productivity of your call centers and inside…

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Two sales reps sitting in the lounge and chatting

Your Low Activity Reps Don’t Need Call Coaching–They Need This

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If you immediately thought “this” was a swift kick in the ass,…

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Three sales reps making calls on their desk phones together

The Importance of Call Dispositions & How to Leverage Them in Reporting

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These days, revenue leaders have huge swaths of data right at their…

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