How to Conduct Empathetic Coaching that Drives Lasting Behavior Change in Your Contact Center

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Does this sound familiar? You invest a lot of money in team…

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Prevent Paraphrasing: 4 Reasons to Start Sharing Calls Today

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You just got off a call with a newly implemented customer account……

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Call Recordings are the Secret to Better Customer Support

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Unlock Vital Data in Your Call Recordings with Conversation Intelligence Technology According…

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Dive Deeper Into Your Client & Customer Interactions with Conversation Intelligence

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There are three common challenges for most Customer Success teams: spotting early…

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9 Ways to Leverage Conversation Intelligence for Customer Success

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Customer Success teams are the front line for customer interactions. They tackle…

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How to Run a Call of the Month Contest

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Written by Shay Smith|Vorsight At Vorsight we have a monthly conversation competition where…

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