Two men reviewing something on a computer monitor at work

The Most Common Sales Performance Gaps You Need to Close to Boost Revenue

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Some reps have no trouble exceeding every goal and expectation you lay…

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Sales manager reviewing their dashboards on a desktop computer

Dashboards Don’t Do Sh*t: Why Your Sales Reports Need a Revamp

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As a sales leader, it’s easy to find yourself frustrated. Your sales…

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Man answering calls from his call center cubicle

How to Conduct Empathetic Coaching that Drives Lasting Behavior Change in Your Contact Center

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Does this sound familiar? You invest a lot of money in team…

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Sales rep reviewing an elearning module during training

The Utility of E-Learning in Training To Fight The Forgetting Curve

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Guest post from Findcourses In recent research released from the professional training…

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Quality management employee listening to a customer call an filling out a scorecard

Quality Assurance & Performance Coaching Isn’t An Either/Or Situation

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Quality monitoring and performance coaching are often misconstrued as synonyms. It’s an…

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Robot Using Computer Mouse

Computers Can’t Coach: Why Humans Will Always Be Critical to Sales Coaching

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Artificial intelligence has ingrained itself so much in our daily lives.  Today,…

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quality assurance person listening to calls at their laptop

Measuring Call Quality: Live Monitoring Vs Post-Call Coaching

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Evaluating customer interaction quality is important for any contact center or sales…

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Two saleswomen reviewing a GROW coaching plan together

Coaching for Performance: Effective Models for Sales Teams

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Coaching is the most effective tool for managers to improve sales performance.…

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Employees enjoying a pizza party in the lunch room

7 Strategies to Motivate Your Contact Center Agents (Aside from Free Food)

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Learn how to design an employee engagement program that reduces attrition rates…

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Phone and headset resting on a desk

Speech Analytics Starts with Call Recording

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This guest post was authored by our friends at OrecX. Speech analytics technology…

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Reps having phone conversations

How to Run a Call of the Month Contest

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Written by Shay Smith|Vorsight At Vorsight we have a monthly conversation competition where…

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