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What is Coaching Intelligence?

March 10, 2021

If you really want to improve a rep’s performance, you have to invest in coaching.  When it comes to driving real changes in your…

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How to Conduct Empathetic Coaching that Drives Lasting Behavior Change in Your Contact Center

March 27, 2020
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Does this sound familiar? You invest a lot of money in team…

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The Utility of E-Learning in Training To Fight The Forgetting Curve

March 16, 2020
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Guest post from Findcourses In recent research released from the professional training…

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Quality Assurance & Performance Coaching Isn’t An Either/Or Situation

March 10, 2020
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Quality monitoring and performance coaching are often misconstrued as synonyms. It’s an…

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Improve Sales Coaching: 5 Ways to Turn Insights Into Impact

March 4, 2020
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This is a guest post from Brian Trautschold, Co-founder and COO, Ambition…

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Computers Can’t Coach: Why Humans Will Always Be Critical to Sales Coaching

February 18, 2020
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Artificial intelligence has ingrained itself so much in our daily lives.  Today,…

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Measuring Call Quality: Live Monitoring Vs Post-Call Coaching

February 6, 2020
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Evaluating customer interaction quality is important for any contact center or sales…

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Coaching for Performance: Effective Models for Sales Teams

January 8, 2020
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Coaching is the most effective tool for managers to improve sales performance.…

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How to Use Lead Qualification to Coach Salespeople

December 12, 2019
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Written by Moritz Dausinger | Refiner.io There is no better way to…

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10 Things Every Sales Leader Needs To Focus On In 2020

November 21, 2019
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As we head into a new fiscal year, revenue leaders often focus…

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6 Sales Strategies That Suck

October 22, 2019
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Written by Mike Renahan | HubSpot Every day there are several new…

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Create a Winning Sales Culture: 3 Ways to Get Account Executives Invested in Coaching

October 8, 2019
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Many sales leaders have shared the same concern: how will my senior…

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Why You Should Hire for Coachability in Customer-Facing Roles

September 10, 2019
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Why is coachability so important when you hire? Because it changes everything…

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