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How to Empower Reps to Own their Performance Improvement

August 23, 2021

Coaching is a privilege, not a right. Ultimately, the rep has to decide whether they want to develop themselves or not. The responsibility for…

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Close up of a man dialing his desk phone at work to call a prospect

7 Reasons You Scared That Buyer Away

September 4, 2019
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Written by Mike Renahan | HubSpot Unfortunately, people are skeptical of sales…

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Every Type of Sales Conversation You Need to Know

August 27, 2019
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No two organizations have the same sales cycle, which means the types…

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Prevent Paraphrasing: 4 Reasons to Start Sharing Calls Today

August 22, 2019
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You just got off a call with a newly implemented customer account……

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15 Innovative Call Libraries to Build Out Today

August 15, 2019
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Call libraries are a versatile way to preserve your organization’s best calls.…

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Highly Successful Organizations Schedule “Me Time” for Professional Development

August 5, 2019
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When your business measures the productivity of your call centers and inside…

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Your Low Activity Reps Don’t Need Call Coaching–They Need This

July 25, 2019
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If you immediately thought “this” was a swift kick in the ass,…

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Beating Burnout: How to Keep Your Team Happy & Healthy at Work

July 24, 2019
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Modern workplace culture has made employees more prone to burnout than ever.…

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Employees enjoying a pizza party in the lunch room

7 Strategies to Motivate Your Contact Center Agents (Aside from Free Food)

July 17, 2019
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Learn how to design an employee engagement program that reduces attrition rates…

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Six Essential Traits of Highly Successful Salespeople in 2019

July 9, 2019
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B2B sales ain’t what it used to be. Gone are the days…

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Good CRM Data is the Secret to Better Sales Performance

June 29, 2019
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Everyone has the secret to higher conversion rates and more closed deals,…

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What Your Sales Teams’ Conversations Should Look Like

June 24, 2019
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“Salespeople should talk more than they listen.” “Follow the 80/20 rule: Sales…

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The Importance of Call Dispositions & How to Leverage Them in Reporting

June 13, 2019
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These days, revenue leaders have huge swaths of data right at their…

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