Quality management employee listening to a customer call an filling out a scorecard

Quality Assurance & Performance Coaching Isn’t An Either/Or Situation

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Quality monitoring and performance coaching are often misconstrued as synonyms. It’s an…

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Two women reviewing sales metrics during a coaching session

Smarter Sales Coaching: 5 Ways to Turn Insights Into Impact

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This is a guest post from Brian Trautschold, Co-founder and COO, Ambition…

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Robot Using Computer Mouse

Computers Can’t Coach: Why Humans Will Always Be Critical to Sales Coaching

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Artificial intelligence has ingrained itself so much in our daily lives.  Today,…

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Two saleswomen reviewing a GROW coaching plan together

Coaching for Performance: Effective Models for Sales Teams

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Coaching is the most effective tool for managers to improve sales performance.…

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