Robot Using Computer Mouse

Computers Can’t Coach: Why Humans Will Always Be Critical to Sales Coaching

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Artificial intelligence has ingrained itself so much in our daily lives.  Today,…

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quality assurance person listening to calls at their laptop

Measuring Call Quality: Live Monitoring Vs Post-Call Coaching

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Evaluating customer interaction quality is important for any contact center. To provide…

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Two saleswomen reviewing a GROW coaching plan together

Coaching for Performance: Effective Models for Sales Teams

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Coaching is the most effective tool for managers to improve sales performance.…

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Employees enjoying a pizza party in the lunch room

7 Strategies to Motivate Your Contact Center Agents (Aside from Free Food)

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Learn how to design an employee engagement program that reduces attrition rates…

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Phone and headset resting on a desk

Speech Analytics Starts with Call Recording

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This guest post was authored by our friends at OrecX. Speech analytics technology…

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Reps having phone conversations

How to Run a Call of the Month Contest

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Written by Shay Smith|Vorsight At Vorsight we have a monthly conversation competition where…

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