Customer success teams face hundreds if not thousands of unique client requests everyday. Managers need the ability to coach calls effectively without constantly shadowing calls, and direct their team to real examples of successful customer interactions.
ExecVision provides customer success teams with customer interaction analytics, giving customer success reps the ability to escalate issues to other stakeholders like support, QA, product, and corporate leadership. In addition to analytics, ExecVision gives team leaders the ability to quickly onboard, train, and develop their reps, ensuring quality customer facing interactions.
The larger an organization becomes, the easier it is to lose the voice of the customer. ExecVision’s customer service tools captures tone, emotion, and sentiment -- providing key customer data that is easily missed.