ExecVision’s suite of customer support tools gives managers access to what really happened, and how it was resolved.
Your customers are unique, and so are their support requests. It can take years of experience to de-escalate and resolve fragile and oftentimes heated customer support requests.
ExecVision provides customer support analytics giving managers the ability to provide their teams with targeted feedback and coaching. Managers can then compile libraries of best-practices, giving less experienced reps access to real conversations and techniques used by your best reps to maintain and build trust with customers. In addition to coaching and training, ExecVision allows support teams to escalate issues to dev teams, QA, sales, and marketing.
Scale Your Team with Ease
Training new customer support reps can be extremely time consuming and tedious. ExecVision makes scaling your support team a breeze with our best-practice-libraries.
Efficient Training for Reps
Managers can’t be on every call -- and now they don’t need to be. ExecVision uses customer support analytics to automatically signals where managers need to pay attention, and lets them coach from anywhere.
Escalate Issues with Ease
A lot can get lost in the process of translating customer support issues to product teams. With ExecVision, support teams can share real customer calls, so nothing gets lost.
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