Your customers are unique, and so are their support requests. It can take years of experience to de-escalate and resolve fragile and oftentimes heated customer support requests.
ExecVision provides customer support analytics giving managers the ability to provide their teams with targeted feedback and coaching. Managers can then compile libraries of best-practices, giving less experienced reps access to real conversations and techniques used by your best reps to maintain and build trust with customers. In addition to coaching and training, ExecVision allows support teams to escalate issues to dev teams, QA, sales, and marketing.
A lot can get lost in the process of translating customer support issues to product teams. With ExecVision, support teams can share real customer calls, so nothing gets lost.