The Science of Call Coaching

In this webinar, we will dive into the science of providing feedback to your reps that actually drives behavior change.

call-coaching-science


Date

July 31, 2019

Subject

Science of Call Coaching

We all know we need to coach our reps, but that doesn’t always mean we know how to deliver effective coaching. In this webinar, we will dive into the science of providing feedback to your reps that actually drives behavior change. We’ll cover:

• Overcoming Ebbinghaus’ Forgetting Curve
• How adults learn
• Why the feedback sandwich is flawed
• The journey from Unconscious Incompetence to Conscious Competence