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Quality monitoring and performance coaching are often misconstrued as synonyms. It’s an easy mistake to make, after all, both require listening to customer-facing calls…
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How to Conduct Empathetic Coaching that Drives Lasting Behavior Change in Your Contact Center
Does this sound familiar? You invest a lot of money in team…
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The Utility of E-Learning in Training To Fight The Forgetting Curve
Guest post from Findcourses In recent research released from the professional training…
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Measuring Call Quality: Live Monitoring Vs Post-Call Coaching
Evaluating customer interaction quality is important for any contact center or sales…
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How to Use Lead Qualification to Coach Salespeople
Written by Moritz Dausinger | Refiner.io There is no better way to…
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10 Things Every Sales Leader Needs To Focus On In 2020
As we head into a new fiscal year, revenue leaders often focus…
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6 Sales Strategies That Suck
Written by Mike Renahan | HubSpot Every day there are several new…
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Create a Winning Coaching Culture: 3 Ways to Get Account Executives Invested in Coaching
Many sales leaders have shared the same concern: how will my senior…
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Why You Should Hire for Coachability in Customer-Facing Roles
Why is coachability so important when you hire? Because it changes everything…
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7 Reasons You Scared That Buyer Away
Written by Mike Renahan | HubSpot Unfortunately, people are skeptical of sales…
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Every Type of Sales Conversation You Need to Know
No two organizations have the same sales cycle, which means the types…
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Prevent Paraphrasing: 4 Reasons to Start Sharing Calls Today
You just got off a call with a newly implemented customer account……
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15 Innovative Call Libraries to Build Out Today
Call libraries are a versatile way to preserve your organization’s best calls.…
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