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Quality management employee listening to a customer call an filling out a scorecard

Quality Assurance & Performance Coaching Isn’t An Either/Or Situation

March 10, 2020

Quality monitoring and performance coaching are often misconstrued as synonyms. It’s an easy mistake to make, after all, both require listening to customer-facing calls…

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Man answering calls from his call center cubicle

How to Conduct Empathetic Coaching that Drives Lasting Behavior Change in Your Contact Center

March 27, 2020
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Does this sound familiar? You invest a lot of money in team…

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Sales rep reviewing an elearning module during training

The Utility of E-Learning in Training To Fight The Forgetting Curve

March 16, 2020
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Guest post from Findcourses In recent research released from the professional training…

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quality assurance person listening to calls at their laptop

Measuring Call Quality: Live Monitoring Vs Post-Call Coaching

February 6, 2020
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Evaluating customer interaction quality is important for any contact center or sales…

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Three sales team members reviewing lead qualification

How to Use Lead Qualification to Coach Salespeople

December 12, 2019
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Written by Moritz Dausinger | Refiner.io There is no better way to…

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A sales executive whiteboarding his new initiatives and priorities

10 Things Every Sales Leader Needs To Focus On In 2020

November 21, 2019
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As we head into a new fiscal year, revenue leaders often focus…

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A manager and an account executive reviewing what appears to be the perfect account on a laptop

6 Sales Strategies That Suck

October 22, 2019
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Written by Mike Renahan | HubSpot Every day there are several new…

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Two AEs reviewing calls together

Create a Winning Coaching Culture: 3 Ways to Get Account Executives Invested in Coaching

October 8, 2019
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Many sales leaders have shared the same concern: how will my senior…

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Manager and sales rep reviewing a call together at a desk

Why You Should Hire for Coachability in Customer-Facing Roles

September 10, 2019
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Why is coachability so important when you hire? Because it changes everything…

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Close up of a man dialing his desk phone at work to call a prospect

7 Reasons You Scared That Buyer Away

September 4, 2019
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Written by Mike Renahan | HubSpot Unfortunately, people are skeptical of sales…

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A group web conference between a prospective account and a sales person

Every Type of Sales Conversation You Need to Know

August 27, 2019
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No two organizations have the same sales cycle, which means the types…

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A product executive playing a sales call for his team to hear what customers are asking for

Prevent Paraphrasing: 4 Reasons to Start Sharing Calls Today

August 22, 2019
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You just got off a call with a newly implemented customer account……

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Full bookshelves in a library

15 Innovative Call Libraries to Build Out Today

August 15, 2019
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Call libraries are a versatile way to preserve your organization’s best calls.…

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