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What is Conversation Intelligence? What Every B2B Sales Leader Needs to Know (Updated for 2020)

April 28, 2020

Over the last five years, B2B sales has rapidly evolved, and so has the technology used to support revenue teams. Yet, most products being…

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Certifying Sales Reps: How to Make Sure New Hires Know Their Stuff

April 22, 2020
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Recruiting, hiring, onboarding and training new sales reps is expensive. The more…

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Reporting Dashboard

Dashboards Don’t Do Sh*t: Why Your Sales Reports Need a Revamp

April 9, 2020
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As a sales leader, it’s easy to find yourself frustrated. Your sales…

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How to Conduct Empathetic Coaching that Drives Lasting Behavior Change in Your Contact Center

March 27, 2020
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Does this sound familiar? You invest a lot of money in team…

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The Utility of E-Learning in Training To Fight The Forgetting Curve

March 16, 2020
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Guest post from Findcourses In recent research released from the professional training…

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Quality Assurance & Performance Coaching Isn’t An Either/Or Situation

March 10, 2020
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Quality monitoring and performance coaching are often misconstrued as synonyms. It’s an…

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Improve Sales Coaching: 5 Ways to Turn Insights Into Impact

March 4, 2020
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This is a guest post from Brian Trautschold, Co-founder and COO, Ambition…

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Computers Can’t Coach: Why Humans Will Always Be Critical to Sales Coaching

February 18, 2020
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Artificial intelligence has ingrained itself so much in our daily lives.  Today,…

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Measuring Call Quality: Live Monitoring Vs Post-Call Coaching

February 6, 2020
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Evaluating customer interaction quality is important for any contact center or sales…

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Coaching for Performance: Effective Models for Sales Teams

January 8, 2020
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Coaching is the most effective tool for managers to improve sales performance.…

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How to Use Lead Qualification to Coach Salespeople

December 12, 2019
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Written by Moritz Dausinger | Refiner.io There is no better way to…

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10 Things Every Sales Leader Needs To Focus On In 2020

November 21, 2019
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As we head into a new fiscal year, revenue leaders often focus…

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6 Sales Strategies That Suck

October 22, 2019
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Written by Mike Renahan | HubSpot Every day there are several new…

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