Madison Square Garden sought a solution that would create consistency and accountability across their ticket sales teams to drive performance.
It was clear their reps needed coaching, but the existing call recording software made it a cumbersome, time-consuming task. Since implementing ExecVision, Madison Square Garden has seen:
- 90% of reps listening to calls each week
- 242% lift in coaching activity
- A lift in performance from closing skill gaps
“Our teams watch the game film to improve on the court and the ice. When sales reps and managers heard their own tape, their calls got better overnight and it transformed our culture.”
– John Abbamondi, EVP, Ticketing, Suites & Hospitality