Stories from Our Blog
Artificial intelligence has ingrained itself so much in our daily lives. Today, AI-powered systems help us…Keep Reading
Evaluating customer interaction quality is important for any contact center. To provide the best customer experience…Keep Reading
"Our teams watch the game film to improve on the court and the ice. When sales reps and managers heard their own tape, their calls got better overnight and it transformed our culture."
– John Abbamondi, EVP, Ticketing, Suites & Hospitality
Madison Square Garden
"We were able to uncover that [a reactive conversation] was happening and coach the team out of that. Now whenever a new CSM starts, they listen to call libraries based around proactive vs reactive instances."
– Gretchen Lynn, VP of Customer Experience
"I was struck by how simple ExecVision is to navigate and how quick and easy it is for managers and directors to review calls."
- Sid Philips, Chief Growth Officer
"The biggest differentiator was not just the platform, it was the level of engagement & trust that I felt from the ExecVision team.”"
– Frank Tumminia, VP of Sales
Whitepapers & Ebooks
Uncover how to build a coaching culture that drives behavior change and delivers more revenue for your organization.
Make every agent a top performer. Download the Contact Center Coaching Kit with three assets to help you coach and develop your team while increasing customer satisfaction and revenue.
Culture isn’t about perks or snacks, but instead is what happens when leadership isn’t around.